Canada Border Services Agency has apologized to a Toronto woman for the actions of a border guard at the Peace Bridge in Fort Erie.

The Acting Director of Port of Entry Operations in the town wrote in a letter to the 60 year old woman, " I would like to offer you my sincere apology that the actions of one of our employees was so distressing to you."

The agency also promised appropriate administrative action would be taken but refused the name the officer.

The Toronto woman was aboard a coach bus crossing the Peace Bridge into Canada in October when a male officer checked her permanent resident card.

According to the woman's daughter, after asking her  mom some questions with the woman replying that she spoke no English, the male officer threw her card to the floor and then went and got scissors  threatening to cut it up.